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05.05.2008
Max New York Life Insurance Launches SMART Assure™...
21.04.2008
Max New York Life continues high growth...
 
MNYL PROCESS EXCELLENCE JOURNEY FOR GREATER CUSTOMER SATISFACTION
 
BACKGROUND

Max New York Life Insurance Company has a vision of being the ‘Most Admired Life Insurance Company of India’. Our constant endeavor is to provide high quality products and services to our Customers. To serve our Customers effectively and to their satisfaction , we are steadily on a journey of ‘Quality and Business Excellence’.

Amongst the many initiatives that we are taking for our Customers, present and future, we are constantly working towards making our policies and procedures simpler and Customer friendly.

Max New York Life Insurance is pleased to share the recognition of our processes and practices by International Quality Auditors from ISO or International Organization for Standardization.

In 2003, We became the first Life Insurance company in the country to be awarded the Internationally respected ISO 9001:2000. Showing consistency we were re-awarded the certificate by ISO in 2006 as well.

ISO AND WHY IS IT IMPORTANT FOR CUSTOMERS?

ISO or International is a network of the national standards institutes. Based out of Switzerland, it is the world's largest developer of standards.In today’s global market place, ISO 9001:2000 series has been adopted by organizations in over 90 countries across the globe and it acts as a foundation for building world-class business management systems.

The standards developed by ISO provide guidelines to organizations of all types on delivering customer excellence through quality management and continuously striving for excellence.

Customers should insist on doing business with ISO certified Life Insurance companies because it requires the organization to have a -
  • A clear understating of customer needs and expectations across the organizations
  • Manage business processes to produce a product or service confirming to customer expectations
  • Deliver effective Customer results, through better utilization of resources
  • Use fact based decision-making approaches.
ADVANTAGES OF AN ISO CERTIFIED ORGANISATION
  • The organization’s customers will receive products or services of a known level of quality that is independently audited.
  • Customers are presented with a means of choosing between competing suppliers.
  • Customers can have greater faith in the organization’s goods and service
WHAT DOES IT MEAN FOR MNYL CUSTOMERS?
  • MNYL issues Policies to its customers in quick time and with maximum accuracy.
  • We take pride in our fast settlement of Claims and demonstrate reliability and trust amongst our customers
  • We have effective touch points for our customers which are regularly working towards resolving customers queries and needs.
  • MNYL is constantly designing products keeping in mind long term customer benefits and responsibly fulfill the regulatory requirements.
  • We have processes which are customers friendly and are periodically reviewed to make them in line with the requirements of the Customer.

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Copyright © 2005 Max New York Life insurance Co. Ltd. All Rights Reserved.
Registered Office: Max House, 1 Dr. Jha Marg, Okhla, New Delhi - 110020 IRDA - Registration No. 104 Life Insurance Council Insurance Ombudsman