Know the escalation matrix to report your query to a higher level executive if it is not satisfactorily resolved.
Step 1: Submission of your query
You will have to raise your query with any of our service channels given below. You will receive a detailed response within 7 days.
Login to www.maxnewyorklife.com and register your query with us at service.helpdesk@maxnewyork life.com or call us at our toll free number
1800 200 5577.
Please provide us with your name, mobile number, policy number (incase you are an existing customer) for quicker resolution of your query.
Step 2: Escalation, if the query is not resolved within 7 days
If you have not received a satisfactory response from the channels as per Step 1, you can escalate your query to Manager.Services@maxnewyorklife.com or call us at our toll free number 1800 200 5577.
Please mention the query reference number assigned to you for speedy resolution.
Step 3: Escalation to a Grievance Redressal Officer
We have a Grievance Redressal Officer to examine customer issues and provide an impartial resolution. If your query has not been resolved to your satisfaction as per Step 2, you can escalate this complaint to Mr Chaitanya Kapoor (Vice President - Customer Service and Policy Owners Service) by writing to us at care@maxnewyorklife.com.
Please mention the query reference number assigned to you for speedy resolution.